Terms and Conditions

Contents of the Website, Policies, Accounts, Third Party Sellers and Copyright information.

These Terms and Conditions apply to all users of this website, including Sellers.

These are our terms & policies, Please read carefully before using & purchasing from this website.
OUR TRADING NAME IS YOUMADE IT OR YOU MADE IT HANDMADE PRODUCTS MARKETPLACE.

If for any reason you do not agree or accept to be bound by our Terms and Conditions or any Policies please do not use this website.

These T&C’s and Policies are referring to Us our website (You Made It https://youmadeit.com.au), you the customer and you the seller.

You (the customer, the sellers customer or the Seller), Us, This, Our, We, This Website, Our Website, Terms of Service, Terms of use, T&C’s, I the Purchasing Customer (means you the customer or sellers customer/s or Seller, refers to words that are referring to this website You Made It (https://youmadeit.com.au) You the customer, sellers customers or seller agree to be bound by all of our Terms & Conditions and any Policy at You Made It (https://youmadeit.com.au) before your purchase and after your purchase has been made at our website or for signing up an account for you the customer or you the seller, You the Customer or seller agrees that you are of age to be purchasing or creating an account from or on this website.

You agree not to reproduce, distribute, sell, trade, resell or exploit for any commercial purposes
the content of the Website. You agree not to interfere with or disrupt the Website services,
the security systems of the Website or of the Website content. You have agreed and accepted
that you have read these terms and conditions or any policies on this website You Made It (https://youmadeit.com.au) before purchasing or for any account creations and guest checkouts. We reserve the right, at our sole discretion, to change and replace any of our terms or any policy at anytime at no notice to you, so please check back from time to time for any changes or updates to this website.

Please make sure that, before placing your order, that you understand that Products are subject to stock availability. From time to time items may not be in stock at the time of your order and these items are placed on back-order or unless these items are discontinued. If an item is no longer available when you place your order due to being discontinued a refund will be given or you may choose another item that is of the same value as your original purchase (excludes any shipping costs). Please refer to the seller you purchased from for more information if this is the case. We do try our best to make sure our inventory is up to date for our products, and sellers will update their own stock and inventory at their sole discretion and in a timely manner.

The administrators of You Made It (https://youmadeit.com.au) are constantly working on maintaining the accuracy of the information displayed on the Website. However, the Website does not warrant that product descriptions or other content of this Website is accurate, complete, reliable, current, or error-free. Please note that the photographs are provided for informational purposes only and that they can display certain product accessories that may not be included in the standard sales package, Pictures can vary in colour due to your monitor or screen.

  1. Third party Sellers.

We have third party sellers on this website to offer their products and services to you (customers).
Sellers have their own policies, T&C’s, Refund Policies etc. If there are any issues with any products,
refunds, exchanges, change of mind or anything else through these sellers, you will have to contact the seller in regards to any of the above or anything else you need, as this is the responsibility of the seller, we do not take responsibility for any issues of the sellers customers. However if the are any disputes that can not be decided we may offer our assistance at any time.

  1. Seller Information.

You understand and agree that we (You Made It or You Made It Handmade Products Marketplace) are not held accountable for any of the products and services you offer on this website.

You understand and agree that any issues that may arise through customers purchasing from you that
it is you the (sellers) responsibility to work with the customer and communicate to sort any issues out, at our sole discretion we reserves the right to terminate, change, suspend or discontinue, temporarily or permanently, any aspect of the Website and/or any customer account/s or Seller/s account at any time without any notice to you, this could be for harassment, misusing your account and this website any fraudulent behaviour, threats or intimidation, to any customer or any of our staff etc, including the availability of any features of the website, at any time and without notice. You agree that you have your own T&C’s and any policies, refund policy etc in place before signing up for an account with us, any account sign up and the products will have to be approved by us first before it is placed on our website. You can upload products through the CSV imports or place products one by one, this is up to you the (Seller). Sellers can find our extended T&C’s on our these Terms and Conditions and upon sign up as this will be sent to your email that you signed up with. We send information to all sellers emails before your sign up is complete and you the seller create a store. We do not have a limit on how many products you upload this will be up to you. We do charge a commission/fee if your product/s sell on this website. This commission is to cover the cost of transactions and maintaining of this website. Any commission/fee will be deducted at the time of your withdrawal from your account, all seller information details, Terms and Conditions will be provided to you upon sign up and sent to the email that you provided to us.

Your store name will be place next to the products or services you offer on You Made It or You Made It Handmade Products Marketplace. You can add your T&C’s, policies or any shipping method policies, your own shipping methods and shipping cost, own price of your products, description, images etc on your account. You agree to provide excellent customer service, refunds, change of mind (If applicable), ship and dispatch products, have contact with customer/s and provide a tracking number once the product has been dispatched and do all this in a timely manner. Products that you can add may be packs or any standard product/s. If you have any issues please contact us. When adding images please add the actual product/s images. Please do not mislead any of your customers on this website.

  1. Products You Made It or You Made It Handmade Products Marketplace sell.

We may have our own products available for sale on this website that is separate from any sellers account, we take our own responsibility to dealing with any issues or products sold through us, if there are any issues please contact us and we can help you the (Customer) for any products we have sold to you. Our products will NOT have any store name next to the products we sell.

  1. Your account for sellers and any customers.

Using the Website or certain sections of the Website require setting up a user account.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access from your computer, and you agree to accept responsibility for all activities that occur under your account or password. For sellers (If you do not use your account or it has not been active for a length of time, we will at our sole discretion close the account, if you decide you wish to return, you will need to open another account but this will require approval, this applies to all seller accounts on sign up.)

If you suspect that the security of your user account has been violated, please inform the Website administrator as soon as possible. You Made It (https://youmade.com.au) is NOT liable for any damage that may occur from the unauthorised use of your user account, we are NOT liable if a Minor or Adult has accessed your account and has unauthorised use of your Credit Card information or any other Payment methods through your financial institution & purchases made with them through our website You Made It (https://youmadeit.com.au). Please notify us of any suspicious activity if you believe that your credit card or any other information had been used on this website.

False & Misleading Fraud Disputes.

If you did make a purchase and do not recognize the purchase on your bank statement we will always use You Made It or You Made It Handmade Products Marketplace as the statement descriptor when you make a purchase using a credit card.

Please do not be dishonest or make false claims of fraud and dispute it, once you are provided with the tracking number, if this does happen we will have the package returned to us or the seller before the product/s arrive to you, we will try & stop the transit until any fraud disputes are rectified, return shipping to you will incur a charge for any re-delivery if you agree that there was no fraud committed. If you give any false misleading fraud disputes and you are lying to receive an item for free (and the transit can not be stopped) we will be doing all we can to retrieve the goods, or payment/s this means we will report the incident and it will be directed to the proper channels, this will be classed as theft. This will be dealt with by the law.

Please keep your account user details safe. We do not see or find out any of your Credit Card details as this is not shown to us through our payment methods, we only see information on your order as in order number, payment method used, delivery address and the product/s you have purchased and any information you have provided on sign up as a customer eg, email, phone number, date of birth (if you choose to provide and it’s available). Only you can see your credit card details (we do not see or store this information and it is done through our encryption processing providers we use for our credit card merchant/s). We take fraud seriously and any false misleading fraud claims seriously, this will not be tolerated on our website. Our website is safe and secure to use and place any order and to create an account. All you information is kept confidential. We do not sell, rent or give any of your information to any third party.

  1. Limitations of liability

The Website and the company that operates the Website will not in any case be liable to any party for
any direct, indirect, incidental, special, consequential or punitive damages for use of this site or any other
hyperlinked web sites including, without limitation, lost profits or revenues, costs of replacement,
business interruptions, loss of data or damages resulting from use of or reliance on the information present.

  1. Payments

Payments can be made through different payment methods. These methods of payment are secure and we do not find out any of your financial information. Payments we accept, Credit Card, Paypal, Paypal pay in 4, Afterpay, Klarna, Zip, Square payments through Credit Card.

We have a 3 Day policy on purchases made with bank transfer, if your payment has NOT been made within 3 days of your purchase made, it will be cancelled without warning.

This Policy is clearly stated here and on the payment methods page.

You Made It (https://youmade.com.au) is NOT liable for any damage that may occur from the unauthorised use of your user account, we are NOT liable if a Minor or Adult has accessed your account and has unauthorised use of your Credit Card information or any other Payment methods through your financial institution & purchases made with them through our website You Made It (https://youmadeit.com.au).

Please keep your account user details safe.

We do not see or find out any of your Credit Card details as this is not shown to us through our payment methods we only see information on your order as in order number, email address (you the customer have provided), payment method used, delivery address and the product/s you have purchased.

Only YOU can see your financial details.

We do not tolerate any form of fraud or any unauthorised use of any payment methods on our website and any information that we need to provide to any authority bodies we will do so.

All payments made on this website are processed in AUD (Australian Dollars) and all credit card payments are processed in AUD (Australia Dollars) when you make a purchase on our website.

Our Trading Name You Made It or You Made It Handmade Products Marketplace will be displayed on your credit card statement/s.

  1. Availability of the Website

You Made It (https://youmadeit.com.au) reserves the right to terminate, change, suspend or discontinue, temporarily or permanently, any aspect of the Website and/or any customer account/s at any time without any notice to you, this could be for harassment, misusing your account and this website any fraudulent behaviour, threats or intimidation, etc, including the availability of any features of the website, at any time and without notice.

You agree that You Made It (https://youmadeit.com.au) shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website (or any part thereof).

Any information on this website is not to be copied by any means, all information, wording, policies, terms etc are the rightful owner of You Made It Handmade Products Marketplace. All rights reserved.

  1. Privacy Policy

Your privacy is of the utmost importance to us, we do not sell, rent or give any information to any third party, any information provided to us by you is kept strictly confidential, The reason we collect your information is for the processing of your order/s, this may/will include your purchase/s, full name, address details, email/s, phone number/s & DOB (Date of Birth, If provided to us.) order confirmation and updates sent to your email with order update statuses & with tracking information.

Your information is kept within our database which is 100% safe and secure. We do not see or find out any of your financial details, when you make a purchase from our website all of your credit card details, whether payment is made using Shopify, Paypal to process your credit card or your Paypal account is encrypted with SSL (Secure Sockets Layer) encryption’s security technology.

We or sellers may from time to time send newsletters, sales, promotions, specials, new products, competitions, product information updates, policy and terms & condition updates to you unless you have opted out of receiving this information, You can opt out/unsubscribe from receiving any of this information at any time and through your seller.

  1. Returns/Refunds/Replacement Policy

Please read before purchasing, if you purchase any item you are agreeing and accepting to these terms.

Full refund will only be given if it meets our returns/refunds policy and full Refund/Return/Exchange will only be given to the price of the item purchased (Excludes shipping/delivery cost) If you require a refund please read our refund/returns policy.

You the customer are responsible for the delivery cost for returned items. No refunds/returns or exchanges will be given until the goods are returned to us first so we can inspect the item/s.

Please contact us before doing anything or contact us via the returns page before sending any item back.
You are required to contact us for any returns, refunds, change of mind & warranty claims within 3 days of purchase, any contact for returns, refunds, change of mind & warranty claims after 3 days may be be VOID as you should know upon arrival of your delivery if it is damaged in any way or not what you ordered or expected. Usually 3 days is enough time to let us know if there are any issues to report to us. If this is for a seller on our website, please contact them for their returns/refunds/replacement policy.

Always refer to our Returns/Refunds/Replacement Policy Page before purchasing (so you know what our process is once your purchase has been made.)

Please familiarise yourself with our T&C’s, our policies, our website, your account.

We DO NOT accept Refund/Return/Replacement for change of mind, not what you expected on delivery, found it elsewhere cheaper or do not want the item anymore, wrong address provided and not while the product is still in transit.

We DO NOT accept Returns/Refunds/Replacements for some body care products, as this is a hygiene issue, All Approved Returns/Refunds/Replacements must be in the same condition as when you received it, be in original packaging, not damaged, soiled or altered by you in any way.

We charge a 8% restocking fee this may be taken out of your refund amount for any returned/refunded/replacement item/s purchased for non defective returned products, packaging damaged, change of mind, do not want the item anymore, found it cheaper elsewhere, wrong address provided etc.

  1. Extended Returns/Refunds/Replacement Policy.
  • We do not accept change of mind for your order. (This may be different for any seller products)
  • If any issues with any product please send an email including pictures or video of the condition of the product received and an explanation of why you would like to return the product and if the item is eligible for return.
  • We will notify as to whether or not we require the product to be returned to us. Please do not return the product to us or a seller without prior consultation, credit will not be given in this case.
  • If we require the product to be returned to us, we or seller will provide a return post label. We do not refund postage costs.
  • If return label is provided to you, we will refund the total order amount MINUS initial postage, return postage and restocking fee of 8%
  • If return label NOT provided to you, we will refund the total order amount MINUS initial postage and restocking fee of 8%
  • Customers can not change their mind before the item is received.
  1. Shipping/Delivery Policy for our customers and sellers, or sellers customers

We will not be held responsible for any losses or damage/s once an item has left us for delivery after 7 days of receipt of purchase. Postal errors can occur and you will need to contact the postal service or courier to follow up your item/delivery.

We aim to dispatch your shipment in a timely manner & once your payment has been cleared,
Once an item has left us you will be supplied with a tracking number.

For any issues or questions please contact us via email, if this relates to a seller please contact that seller.

As some carriers are unable to deliver to some postcodes or areas, We or the seller will not be held responsible if you have ordered to a postcode or area and the product does not arrive, We will not be held responsible if you chose NOT to read our Terms & Conditions and/or any Policies before your purchase from our website.

Selected items for shipping cost may return a warning that there is no shipping amount or may come up as free shipping, only the selected items will show if it is free shipping or this will be displayed on the checkout page or could possibly be an error in our system, please contact us or the seller for the shipping cost to your area if this occurs

If there are any errors in our system or warning messages on the checkout page with shipping cost or shipping methods, please contact us or the seller if you are unsure, Shipping cost varies on all products & Free Shipping may be available on selected items across the entire website. Free shipping or free shipping over a certain amount of purchases may be available through our sellers

If the incorrect or no shipping cost shows on the checkout and it shows free shipping, this may not be the case then this will be corrected and the new shipping cost will be adjusted, we or the seller will send you an updated invoice with shipping cost included.

Unfortunately we or the seller may not process & dispatch your goods until the correct amoun is paid in full & cleared, including any shipping cost/s that were not included on the checkout page.

Unfortunately errors can occur and we will fix these error’s as soon as we are notified.

If there are any errors in our system or warning messages on the checkout page with shipping cost, if free shipping is displayed on the checkout and it is an error with our system and we or the seller require the full shipping cost to send a product we or the seller may not give the item to you (the Customer) for free shipping as it may of stated unfortunately.

We or the seller reserve the right to decline, refuse or cancel any orders received or orders made thereafter for incorrect shipping prices, as it may be advertised for free but this may not be the case, please do not hesitate to contact us, one of our friendly representatives will assist you.

Please make sure you provide a correct delivery address as we or the seller will not be held responsible for any shipping costs incurred for delivery of the item, this will be the customers responsibility, re-delivery fees will apply if you the customer provides an incorrect delivery address and/or the product is returned to us.

The expected time for delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact us (if this is our product) otherwise contact the seller you purchased from. Pick up or arranging your own courier is not available at our place of business, Seller may have pick up available, please check with the seller.

Inaccurate Address

If there are any address discrepancies with your order and the product is returned us or the seller, a customer service team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Due to limited access of our or sellers carriers, there may be certain postcodes that are Unable to deliver to, It’s good to check first in before you purchase and unsure. We or sellers may deliver to Po Boxes depending on location.

  1. Back-orders/Discontinued

From time to time some items on this website can and will be on back-order or discontinued.
Delivery of back-order items can take some time to arrive. There are no Refunds/Returns/Replacements for any back-orders placed unless otherwise stated.

  1. Stock Status & Prices

On each individual product page it will state the stock status of an item and if it is in stock or when it
will be back in stock and/or ‘in stock’ status may NOT have updated/changed to ‘out of stock’ from the
time you add an item to the cart to the time we received your order. Sellers are responsible for their own
prices and stock status.

From time to time errors could be present on this website with any incorrect pricing on all of our or sellers products on this website, if this does occur when you place an order we do apologise, as this is just an error and we or sellers CAN NOT sell or give it to you for that price or for $0.00.

We reserve the right to decline, refuse or cancel any orders received or any orders made thereafter for any incorrect pricing, your order will NOT be processed until full correct payment is received for that product & any shipping costs if the item is not stated free shipping.

If you do not wish to pay for the item when the amount is corrected and error free it will be removed from your order and only what you have paid for in full will be processed and dispatched.

  1. Toys, Games, Baby & Children’s Products

In some Toys, Games, Baby & Children’s Products sold on this website may contain small pieces, Please keep away from smaller children, Recommended age is 4 years up.

Please be very vigilant when it comes to small pieces as they are a potential choking hazard.

We or the seller will not be held responsible for you purchasing any of these items, you (the customer)
do so at your own risk and your own use of common sense.

You are required to contact us in the unlikely event that the item arrives faulty or with damages.

Damages due to misuse by user will not be covered for Refunds/Returns/Replacements

14. Damage on Arrival (DOA)

Please contact us (if one of our products) or the seller within 3 days of any damages to your product/s

You the customer must check your item/s and report the damages or faults (pictures or videos) immediately to us or the seller by email after receiving the item(s) You are required to contact us within 3 days in the unlikely event that the product has arrived damaged or faulty. Please contact the seller you purchased from in regards to the steps to follow.

You will need to describe the problem and provide evidence to support your claim. You will also need to state what you are requesting, refund, return or replacement.

We Reserve the right to Refuse any claims made after 3 Days of purchase time-frame or additional
charges (postage and handling) may apply. This may also apply to any returns or refunds in general.

Please do not return the faulty item to us (if one of our products) without our approval or the sellers approval, always contact the seller first as there may be steps you need to follow before sending any item back.

15.1 What should I do if there is something missing from my order?

Please confirm with us or the seller that you have checked the packaging very thoroughly. If there is a product/s missing, please contact us or the seller immediately so that we can offer our assistance.

15.2 Refund, Returns or Replacement

All approved Refunds, Returns and Replacements can generally take up to 5 working days to process, and us or the seller will notify you right after it has been processed.

PLEASE NOTE: A refund, returns or replacement will not be provided if products are being misused, mishandled. Customers are responsible for following the instructions and advice given on packaging or product labels.

16. Sellers and Customers Location

All sellers are located in Australia only, we do not accept businesses from other countries to sell their products on this website (You Made It httpss://youmadeit.com.au). Please do not create a seller account if it is not located in Australia as this will be refused and rejected. Overseas customers are not permitted to place orders with any store from this website, customers purchasing must be located within Australia only. Shipping overseas countries is not permitted from this website.

I the purchasing customer, seller or sellers customer/s have read, understand, agreed and accepted to be bound by these Terms and Conditions and any Policy that relates to this website (You Made It https://youmadeit.com.au) at the time of checkout and after any purchase made or signed up an account, I the purchasing customer have clicked on the obligation to buy at the time of checkout as you the customer have agreed and accepted to be bound by the terms and conditions and any policy (You Made It https://youmadeit.com.au) has in place.

If you have questions regarding our Terms and Conditions or any Policy, please contact us by using the dedicated contact form. This website may be down for maintenance at any time, notification may be given before this website is disrupted, disruption of this website may occur without any notice to us or any of our customers, we will not be held liable for any products, any information lost at any of these times (if or when they occur). Any lose of products, earnings amount, orders, customer information or any information displayed on this website may not be able to be retrieved and will have to be uploaded once again, we You Made It, You Made It Handmade Products Marketplace, https://youmadeit.com.au will not be held responsible if this occurs.

ALL PAYMENTS PROCESSED ON THIS WEBSITE ARE IN AUD (AUSTRALIAN DOLLARS) All prices may be inclusive of GST and are in AUD (Australian Dollars). All information and prices are subject to change without any notice. All brands, logos and names are trademarks of their respective owners. We are 100% Australian Owned and Operated. Our ABN 78894613041